Help Centre
Frequently Asked Questions
Find answers to common questions about your RelicBanking account, deposits, withdrawals, transfers, savings plans, loans and other financial services.
If you need additional assistance, our customer support team is available to help.
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RelicBanking is a digital banking platform that helps you manage your finances online. Depending on your account and location, you may be able to use services such as deposits, withdrawals, transfers, savings plans, loans and beneficiary management.
RelicBanking is available to customers who meet the applicable registration and eligibility requirements. Availability of particular services may depend on your location, account status and the requirements of the service.
Select “Open an Account” and complete the registration process with the required information. After registration is completed, you can sign in and access the services available to your account.
Account-opening requirements and any applicable charges are determined by RelicBanking’s current terms. Any charge that applies should be shown before you complete registration.
The currency configured for your account is shown throughout the platform. Available transaction and product currencies may vary by service and location; review the currency displayed before confirming a transaction.
Select “Login” on the RelicBanking website and enter your registered login credentials.
Select “Forgot Password” on the login page and follow the instructions. If you cannot complete the reset, contact customer support.
Yes. Use the password settings available in your account. Use a strong, unique password and change it immediately if you believe it may have been compromised.
Information that is permitted to be changed can be updated through your account. Some changes may require additional verification or support assistance.
Contact customer support as soon as possible. You may need to provide information to verify ownership of your account before contact details can be changed.
Yes. RelicBanking is designed for compatible internet-connected smartphones, tablets and computers.
Sign in and select the available “Deposit” option. Choose a supported payment method and follow the instructions shown on screen.
The payment methods displayed during your transaction are the methods currently available to your account and location. They may include cards, mobile money or other configured payment services.
Timing depends on the payment method and provider. If your payment is complete but your balance is not updated within the expected period, contact support with your transaction reference.
Do not immediately make another payment. Check the transaction status, keep your payment reference and contact support so the payment can be investigated.
Minimum requirements, where applicable, depend on the service or product. The applicable requirement should be displayed before you confirm the transaction.
Yes, where withdrawal services are available and you have an eligible available balance.
Sign in, select the available withdrawal option, choose an approved withdrawal method, enter the amount and carefully review the details before submitting.
Processing time varies by withdrawal method, verification requirements and any approval process that applies.
Any applicable charge depends on the service and withdrawal method. It should be shown before you confirm the withdrawal.
A withdrawal may require verification or additional processing. If it remains pending beyond the expected period, contact support with the withdrawal reference.
Cancellation depends on the transaction status. Contact support immediately if it has not been processed; a completed withdrawal may no longer be reversible.
Yes, transfer functionality is available for supported transactions and account types.
Sign in, select “Transfer”, choose or enter the beneficiary, enter the amount, and carefully confirm the recipient and transaction details before submitting.
A beneficiary is a person or account that you designate as a recipient for transfers.
Open the beneficiary section in your account and follow the instructions to enter the recipient information. Check the details carefully before transferring money.
Contact support immediately with the transaction reference and relevant details. A completed transaction may not always be reversible.
Check your transaction history and the transfer status. A successful transfer should have a transaction record or reference.
FDR stands for Fixed Deposit Receipt. It allows you to place money into a fixed-term savings product under the terms of the selected plan.
Review an available FDR plan, including its amount, duration, applicable return and conditions, then commit the required funds. The funds remain subject to the plan terms until maturity or another permitted event.
An FDR can help you set money aside for a defined period. The applicable return and conditions depend on the plan you select.
Sign in, review the available FDR plans and select the plan you want. Read all terms carefully before confirming.
Your funds are handled according to the selected plan’s terms. Review the maturity amount, return and withdrawal or renewal options before opening the plan.
Early withdrawal depends on the plan terms. Some plans may restrict early withdrawal or apply conditions or charges.
DPS is a structured savings plan that allows you to make regular contributions according to the selected plan’s terms.
A DPS can help you build a consistent savings habit by setting aside a specified amount on a predetermined schedule.
Sign in, review the available DPS plans and select one that matches your savings objective and contribution requirements.
The schedule depends on the DPS plan. Review the plan details before opening it so you understand your obligations.
The consequences depend on the plan terms. Review the conditions or contact support if you expect difficulty meeting a scheduled contribution.
Whether you can stop or terminate a DPS before maturity depends on the applicable plan terms.
Loan products may be available to customers who meet the applicable eligibility requirements.
Sign in, review the available loan products and their requirements, then submit an application through the available process.
Eligibility depends on the requirements and assessment criteria of the particular loan product. Applying does not guarantee approval.
The amount depends on the loan product and assessment criteria. The available amount should be shown during the application process.
The applicable rate depends on the loan product and terms offered to you. Review the rate, total repayment, fees and schedule before accepting.
A missed repayment may result in charges, affect your account standing or have other consequences under your loan agreement. Contact support as soon as possible if you anticipate difficulty.
Some services may have applicable fees or charges. Where a fee applies, the amount or calculation should be shown before you confirm the transaction or accept the service.
Review the transaction details, product terms and applicable fees before confirming. RelicBanking aims to provide clear information about applicable charges.
Fees may be displayed during a transaction, in the relevant product information or in the applicable terms and conditions.
Service fees may change in accordance with applicable terms and policies. Review current fee information before making a transaction.
RelicBanking uses account-access and security controls designed to help protect customer accounts and information. You must also protect your passwords and authentication information.
Never share your password. A legitimate RelicBanking representative should not require you to disclose it.
Never disclose confidential authentication codes, OTPs or PINs to anyone claiming to represent RelicBanking.
Do not click suspicious links, disclose credentials or send money based on an unverified request. Contact RelicBanking through the official channels on this website.
Change your password immediately and contact support. Report any unauthorized transaction as soon as possible with its details.
Use a strong unique password, never share passwords or OTPs, avoid untrusted devices, secure your email and phone, log out on shared devices and report suspicious activity promptly.
Information may be needed to create and manage your account, provide services, process transactions, verify your identity where required and meet applicable obligations.
Your information is handled according to the RelicBanking Privacy Policy and applicable requirements. It may be used to provide services, communicate with you, process transactions, maintain your account and help prevent fraud.
Information may be shared where necessary to provide services, process transactions, meet legal obligations, prevent fraud or where permitted by the Privacy Policy and applicable law.
Your rights are explained in the Privacy Policy. Contact customer support if you have questions about your personal information.
Check the transaction status and confirm whether funds were deducted. If money was deducted but the transaction did not complete, contact support with the transaction reference.
Check both transaction records before making another payment. If you believe you were charged twice, provide both references to support.
Keep the payment confirmation or reference and contact support. The transaction can be investigated using that information.
Provide your name, registered contact information, transaction reference, transaction date and a clear description. Never send your password, PIN or OTP.
Use the contact information on the official Contact Us page. For transaction issues, include your transaction reference whenever possible.
Response times vary with the nature and complexity of your enquiry. Report urgent transaction or security issues as soon as possible.
Request that the matter be escalated through the available customer-support or complaints process.
The services and products available to you are governed by the applicable RelicBanking terms and disclosures. Review those terms and contact support if you need clarification about a particular service.
For the current verified business contact information and location, please use the official Contact Us page.
Account closure may be requested subject to applicable terms and outstanding obligations. Contact support for the account-closure process.
Before closure, ensure there are no pending transactions, loan obligations or financial products preventing closure. Any eligible remaining balance is handled under the applicable closure procedure.
This depends on the applicable account and registration policies. You may need to complete a new registration or verification process.
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Our Services
We make your life comfortable with our services.
Fast Transfer
Our Money transfer system is secure and easy. Send your funds to your beneficiaries within RelicBanking Solutions or to other banks. Transfer within RelicBanking is instant and to other banks may take 24 hours.
Deposit Funds
Account-holders of Viserbank are able to deposit their money through our several payment systems. We have online payment services like PayPal, Stripe, Paystack, Skrill, Flutterwave, Mollie, Payeer, etc.
Withdraw Funds
Account-holders of RelicBanking Solutions are able to withdraw money from their account. Without verification, any withdrawal won't be completed, so you can trust RelicBanking Solutions.
We provide our banking services all over the world
RelicBanking Solutions is a secure and robust e-Banking system getting popular all over the world nowadays. We offer the best FDR, DPS & Loan plans to our account holders
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